Dell resets user passwords for all accounts after it discovers cyber-attack

Computer giant Dell has confirmed that it reset passwords for all accounts on its Dell.com online electronics store five days after it discovered and stopped hackers who were attempting to steal customer data.


Dell said last week Wednesday that it reset passwords for all accounts on its Dell.com online electronics store on Nov. 14, five days after it discovered and stopped hackers who were attempting to steal customer data. The computer maker did not tell customers about the attack when it forced the password resets, according to a person familiar with the breach.


Dell said in a statement that the company detected and stopped hackers who had breached its network and were attempting to steal customer data. Investigators found no evidence that the hackers succeeded, but have not ruled out the possibility that they did steal some data, the company said.


The infiltrators only sought customer names, email addresses and scrambled passwords, Dell said.


Commenting on the attack, TechTarget magazine said:" Dell apparently stopped the intrusion before attackers could steal any data, which is good news. But Dell qualified that statement with this portion of the announcement: “Though it is possible some of this information was removed from Dell’s network, our investigations found no conclusive evidence that any was extracted.”


"The absence of evidence, however, doesn’t mean the attackers were unsuccessful. We don’t have any idea how long Dell thinks the intrusion lasted – only that it detected the unauthorized activity on Nov. 9.


"But we do know that the threat actor or actors attempted to extract customer data and that it was limited to just names, email addresses and hashed passwords – though we don’t know how they were hashed (hopefully not MD5 or a similarly weak algorithm, and hopefully securely salted)."

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