Last May's Wannacry attack which crippled the UK's National Health Service was a relatively simple attack and could have been prevented by the service following basic IT security best practice. Figures released by the National Audit Office reveal that the ransomware attack affected 45 NHS organisations including 37 trusts on the first day and at least 81 out of 236 trusts across England, 595 GP practices, and 603 primary care and other NHS organisations were impacted during the course of the campaign.
Even after being alerted by the Department and Cabinet Office in 2014, who warned about the dangers of using outdated software, NHS trusts did little to update or replace software used at clinics and hospitals. The problem was compounded by the fact that, the Department of Health had no procedures to assess if NHS trusts and hospitals were complying with best practice guidelines to prevent cyber-attacks.
The report continues: The lack of visibility was such that even now, neither the Department nor NHS England knows how many GP appointments were cancelled, how many patients were diverted, or how much the disruption to services cost the NHS. According to NAO, the disruption could have been much worse if the ransomware had not been stopped by a cyber-researcher activating a ‘kill switch'.
The Audit Office also observed that the NHS had not rehearsed for a national cyber-attack, it was not immediately clear who should lead the response as there were problems with communications, that locally NHS staff shared information through personal mobile devices, including using the encrypted WhatsApp application, that infected organisations had unpatched, or unsupported Windows operating systems so were susceptible to the ransomware, and that the NHS has accepted that there are lessons to learn from WannaCry and is taking action.
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